Shipping & Returns
Shipping charges are calculated based on shipment size, weight, & delivery destination.
All products are shipped via United States Postal Service (USPS) or UPS. You will receive an email notification with tracking information once your package has shipped. Always double check the listed address on your invoice as we are not responsible for items once they have left the Lux Bindery studio.
Some Custom Products are available for international purchase & are shipped using the United States Postal Service (USPS). To find out if a product is available overseas & can be shipped to your location, please email us at email@example.com with an exact mailing address, as well as the type & quantity of products you may be interested in. Due to the nature of shipping & each country's policies, custom charges may apply & are the responsibility of the client.
Please note that once an international order leaves the United States, it is the responsibility of the client to track the location of their package using the tracking information provided by Lux Bindery.
Clients are encouraged to check their tracking information frequently to avoid items being returned to the United States. In the event of a package being returned to the United States due to being unclaimed or undelivered, client will be charged additional shipping accordingly.
Due to the custom-nature of our products, all orders are final. We ask that you review every detail before placing your order. If there are any concerns with your order once received (incorrect sizing, ribbon color, etc.), please contact Lux Bindery at firstname.lastname@example.org as soon as possible. We can address any issues within seven days of receipt of your product.
combined ready-made & custom product orders
Unless ordered separately, Ready-Made Products and Custom Products purchased in the same transaction will be shipped together according to our Custom Product turnaround time. Should you require Ready-Made Products sooner, please be advised that they should be ordered and paid for separately.