What is your turnaround time?
Being a boutique business, we value craftsmanship over high production. Each item is carefully made to the highest standards & as such, our products take time to create. Our standard turnaround time for up to 9 Custom Products is 4 to 5 weeks. Our turnaround time for orders of 10 or more Custom Products can take 8-10 weeks to fulfill. Ready-Made Products, with the exception of Stylist’s Boards, ship within 3 business days. Please allow 5 business days for Stylist’s Boards. Please keep our turnaround times in mind when placing your order.
What type of materials do you use?
We source our supplies from a select variety of professional bookbinding retailers & have spent many hours testing & choosing the finest materials. All of our folios & boxes are handmade using acid-free, high density book board of varying ply. Our PVA adhesive is pH neutral, acid-free, & non-yellowing, ensuring the integrity of each Lux Bindery design. The fabrics & assorted satin ribbons we offer have all been chosen for durability & aesthetic.
Do you ship internationally?
Some of our products are available for international purchase. To find out if a product is available overseas & can be shipped to your location, please email us at email@example.com with an exact mailing address, as well as the type & quantity of products you may be interested in.
Do you offer sample discounts on your products?
Unfortunately, we do not offer any sample discounts. However, a selection of our most popular products are available for purchase through our Ready-Made Products Shop.
Are USB drives included when I purchase a box?
Unfortunately, we do not include USB drives with our boxes. However, we do offer 4GB & 8GB Crystal USB drives available for purchase here.
Do you supply the prints for your boxes?
Unfortunately, we do not supply the prints for our boxes. We’d be happy to provide recommendations on where to have your images printed.
What is the standard depth of your boxes?
Our standard box holds 100 prints. The depth of this box is approximately 1 ¼”.
What are the sizes of your standard USB compartments?
We offer two standard USB compartments for print boxes purchased through our Custom Products Shop. The crystal USB drive compartment is approximately 2 ⅝” x ¾” x ½”. The wooden USB drive compartment is approximately 2 ⅝” x 1 ¼” x ½”. Please note, we allow additional room on the length of the compartment for easy removal of the USB drive. If you’d like your box to hold another type of USB drive, please email us at firstname.lastname@example.org. Print boxes purchased through our Ready-Made Products Shop accommodate crystal USB drives only.
How do I order?
All orders must be submitted through our online shop. We have two shopping options to choose from; Custom Products or Ready-Made Products. Custom Products include all Lux Bindery offerings, available for purchase in our full selection of fabrics and ribbons. Further customization through imprinting is also available with our custom products. Ready-Made Products include a specific selection of popular Lux Bindery merchandise in a limited choice of fabric and ribbons. These products are not available for customization.
Do you offer a discount on bulk orders?
Yes, we offer 10% off any order with a total value of $500 or more
I placed an order & when I log in to my account it says “order pending”. What does that mean?
Pending means your order has been received, payment has been processed, & your product(s) is/are now in our queue for production.
Can I order Custom Products & Ready-Made Products together?
Yes, however, Custom Products & Ready-Made Products purchased in the same transaction will be shipped together according to our Custom Product turnaround time. Should you require Ready-Made Products sooner, we would advise ordering them separately.
How do I order a Studio Die?
A Studio Die can be ordered here. After placing your order, you will be contacted via email to request your logo or design file.
What type of file should I send for my Studio Die?
We require a black & white vector file (.ai or .eps) for all of our Studio Dies. If you do not have a vector file, we’d be happy to convert your logo for an additional fee. Upon adding a Studio Die to your cart, please select "Yes" when asked if you'd like us to convert your logo. You will be contacted via email to request your logo or design file.
What logos work best for imprinting?
Logos with clear delineation & continuity of size work best for imprinting. Typically, logos with fine detail & shading cannot be reproduced on our products for the desired result. Additionally, the choice of fabric can be a determining factor in how your logo will imprint. For example, fabrics with a tighter weave (i.e. Cream, Silver, Pewter) can be imprinted with finer detail than a fabric with a coarse structure (i.e. Cotlin, Oatmeal, Gray Buckram).
What is the standard font you use for imprinted text?
For imprinting text, we use the serif font, Edinburgh, in 22pt.
What fabrics do not blind imprint well?
Blind imprinting is a subtle way to imprint a logo or text on our products without the use of foil. Fabrics with thicker weaves or darker colors do not blind imprint well. These fabrics include Cotlin, Oatmeal, Gray Buckram, Black, & Linen.