Shipping & Returns
Shipping Information
Shipping charges are calculated based on shipment size, weight, & delivery destination.
All products are shipped via United States Postal Service (USPS) or UPS. You will receive an email notification with tracking information once your package has shipped. Always double check the listed address on your invoice as we are not responsible for items once they have left the Lux Bindery studio.
International Orders
All LUX BINDERY products, with the exception of Stylist’s Boards*, are available for international purchase & are shipped using the United States Postal Service (USPS). Due to the nature of shipping & each country's policies, custom charges and/or duty taxes may apply & are the responsibility of the client.
Please note, once an international order leaves the United States, it is the responsibility of the client to track the location of their package using the tracking information provided by LUX BINDERY.
Clients are encouraged to check their tracking information frequently to avoid items being returned to the United States. In the event of a package being returned to the United States due to being unclaimed or undelivered, client will be charged additional shipping accordingly.
*Due to their large size, Stylist’s Boards are currently unavailable for international shipping.
Cancellations and Returns
We appreciate that circumstances sometimes change. Product orders may be cancelled up to three business days after receipt of payment. Due to the custom-nature of our products, all orders are final once in production. We ask that you review every detail before placing your order. If there are any concerns with your order once received (incorrect sizing, ribbon color, etc.), please contact us at info@luxbindery.com as soon as possible. We can address any issues within seven days of receipt of your product. After seven days, any remake of a product will incur a charge.
Damages
We take great care crafting, packaging, & shipping our products. Please inspect every item once you have received your shipment. You have seven days upon receipt of your order to report any defects that may have occurred during transit. Please contact us via email at info@luxbindery.com to report a damaged product.