policies


unique requests

We understand that Lux Bindery may not have the exact product specifications you require. As such, we accept a small handful of requests for unique products that are outside the parameters of what we offer on our website.

Should you not see the product you're looking for & would like to inquire about having something tailor-made, please email us at info@luxbindery.com. Please note, we require a minimum order of five or more of the same unique tailor-made product.

Unique requests are not guaranteed & are at the discretion of the Lux Bindery team. 

 

Cancellation

We appreciate that circumstances sometimes change. Custom Product orders may be cancelled up to three business days after receipt of payment. Ready-Made orders are final.

 

Damages

We take great care crafting, packaging, & shipping our products. Please inspect every item once you have received your shipment. You have seven days upon receipt of your order to report any defects that may have occurred during transit. 

Please contact us via email at info@luxbindery.com to report a damaged product.

 

payment

We accept Visa, Mastercard, American Express, & Discover. 

 

international orders

Some Custom Products are available for international purchase & are shipped using the United States Postal Service (USPS). For details on international shipping availability, charges, & tracking, please read our Shipping & Returns information.