We understand that Lux Bindery may not have the exact product specifications you require. As such, we accept a small handful of requests for unique products that are outside the parameters of what we offer on our website.
Should you not see the product you're looking for & would like to inquire about having something tailor-made, please email us at email@example.com. Please note, we require a minimum order of five or more of the same unique tailor-made product.
Unique requests are not guaranteed & are at the discretion of the Lux Bindery team.
We appreciate that circumstances sometimes change. Custom Product orders may be cancelled up to three business days after receipt of payment. Ready-Made orders are final.
We take great care crafting, packaging, & shipping our products. Please inspect every item once you have received your shipment. You have seven days upon receipt of your order to report any defects that may have occurred during transit.
Please contact us via email at firstname.lastname@example.org to report a damaged product.
We accept Visa, Mastercard, American Express, & Discover.
All Custom Products & Ready-Made Products, with the exception of Stylist’s Boards, are available for international purchase & are shipped using the United States Postal Service (USPS). For details on charges & tracking, please read our Shipping & Returns information.