Due to the custom-nature of our products, all orders are final. We ask that you review every detail before placing your order. If there are any concerns with your order once received (incorrect sizing, ribbon color, etc.), please contact Lux Bindery at firstname.lastname@example.org as soon as possible. We can address any issues within seven days of receipt of your product.
We understand that circumstances sometimes change. Custom orders may be cancelled up to three business days after receipt of payment.
We take great care crafting, packaging, & shipping our products. Please inspect every item once you have received your shipment. You have seven days upon receipt of your order to report any defects that may have occurred in-transit.
We accept Visa, Mastercard, American Express, Discover, & PayPal. We require full payment upfront for orders to be placed in our queue for production.
All products are shipped via United States Postal Service (USPS) or UPS. You will receive an email notification once your package has shipped, along with tracking information. Always double check the listed address on your invoice, as we are not responsible for items once they have been shipped.
We ship our products internationally using the United States Postal Service (USPS). Due to the nature of shipping & each country's policies, custom charges may apply & are the responsibility of the client.
Please note that once an international order leaves the United States, it is the responsibility of the client to track the location of their package using the tracking information provided by Lux Bindery.
Clients are encouraged to check their tracking information frequently to avoid items being returned to the United States.
In the event of a package being returned to the United States due to being unclaimed or undelivered, client will be charged additional shipping accordingly.