general

How do I order?
To begin the ordering process, please Register your business with us.  Upon registering, you will receive an email with a password for accessing the Client Login page to fill out an order form.  All orders submitted will go through an approval process, making sure we create products to your exact specifications.  Once approved, an invoice will be emailed to your registered email address for you to verify the information & pay for the order. Orders will not enter our queue until payment is received. 


What is your turnaround time?
Being a boutique business, we value craftsmanship over high production.  Each item is carefully made to the highest standards & therefore, our products take time to create.  Our standard turnaround time is 4 to 5 weeks. Our turnaround time for orders of 10 or more can take 8-10 weeks to fulfill. Please keep our turnaround time in mind when ordering.


Do you offer a rush service?
Yes, we offer a rush service that guarantees your product to be shipped within one week from purchase.  This service costs an additional 50% of the product cost.  For large rush orders (10+ qty), the turnaround will be 2 weeks.


What type of materials do you use?
We supply from a select variety of professional bookbinding retailers, & have spent many hours testing & choosing the finest materials.  All of our folios & boxes are handmade using only acid-free, high density book board of varying ply. Our PVA adhesive is pH neutral, acid-free, & non-yellowing, ensuring the integrity of each Lux Bindery design.  The fabrics & assorted satin ribbons we offer have all been chosen for durability & aesthetic.


Do you ship internationally?
Yes, we ship our products using the United States Postal Service.  To receive a quote, please send us an exact mailing address & the quantity of products you may be interested in.


Do you offer a discount on bulk orders?
We offer 10% off 10 or more of the same product.


Do you offer sample discounts on your products?
Unfortunately, we do not offer any sample discounts.  However, a selection of our most popular products are available for purchase through our Ready-Made Shop.


products

What is the standard depth of your boxes?
Our standard box holds 100 prints & the standard depth for 100 prints is approximately 1.125”.


Do you supply the prints for your boxes?
Unfortunately, we do not supply the prints for our boxes.  If you’d like recommendations on where to have your images printed, please just let us know!


Are USB drives included when I purchase a box?
Unfortunately, we do not include USB drives with our boxes.  However, we do have crystal USB drives available for purchase in our Ready-Made Shop.


What are the sizes of your standard USB compartments?
We offer two standard USB compartments for our print boxes.  The crystal USB drive compartment is approximately 2.625" x 0.75" x 0.5". The wooden USB drive compartment is approximately 2.625" x 1.25" x 0.5".    Please note, we allow additional room on the length of the compartment for easy removal of the USB drive.  
If you’d like your box to hold another type of drive, please let us know when you submit your order.



What are the dimensions of the gift compartment of your Accoutrement Boxes?
Our standard gift compartment size for our 4x6 or 4.5x6 Accoutrement Box is approximately 4.125” x 4.125” x 1.125”.  Additionally, our standard gift compartment size for our 5x7 Accoutrement Box is 5.125” x 5.125” x 1.125”.  Please note, our standard depth of 100 prints is approximately 1.125” & this depth can vary depending on how many prints you’d like your box to hold.


imprinting

How do I order a studio die?
A studio die can be ordered & uploaded directly through our order form.


What type of file should I send for my studio die?
We require a vector file (.ai or .eps) for all of our studio dies.  If you do not have a vector file, we’d be happy to convert your logo for an additional fee of $30.  


What logos work best for imprinting?
Logos with clear delineation & continuity of size work best for imprinting.  Typically, logos with fine detail & shading cannot be reproduced on our products for the desired result.  Additionally, the choice of fabric can be a determining factor in how your logo will imprint.  For example, fabrics with a tighter weave (i.e. Cream, Silver, Pewter) can be imprinted with finer detail than a fabric with a coarse structure (i.e. Cotlin, Oatmeal, Gray Buckram).


What is the standard font you use for imprinted text?
For imprinting text, we use the serif font, Edinburgh, in 22pt.


What fabrics do not blind deboss well?
Blind debossing is a subtle way to imprint a logo or text on our products.  Fabrics with thicker weaves or darker colors do not blind deboss well. These fabrics include Cotlin, Oatmeal, Gray Buckram, Black, & Linen.